Skip to main content
EVVO

Legal information

Terms of Use

This is the current version.

Last revised:

Terms of Use

_These terms govern the use of the EVVO platform — Event Marketplace Ukraine. Please read them carefully before signing up._

> Language. This is an English rendering of a document written in Ukrainian. In any question of interpretation the Ukrainian text is the one that governs: evvo.ua/uk/terms.

> In short: EVVO is a marketplace that connects clients with suppliers of event services. A client sends a request free of charge; a supplier pays a lead fee to open the contact details and the chat. The client pays for the service itself directly to the supplier. We provide the platform, but we are not a party to the service agreement. By signing up you accept these terms.

1. General provisions

EVVO (Event Marketplace Ukraine) is an online platform that lets individuals and companies find suppliers of event services and book those services.

These Terms of Use (the "Terms") form a legally binding agreement between you and Event Marketplace Ukraine LLC ("EVVO", "we", "us").

By using the platform you confirm that you are 18 or over, that you have the capacity to enter into contracts, and that you accept these Terms.

2. Definitions

  • Platform — the website evvo.ua and the related mobile applications.
  • Client — a user who looks for and books suppliers' services.
  • Supplier — a registered provider of event services (DJ, photographer, host and so on).
  • Request (lead) — a client's enquiry for a service, sent to a chosen supplier through the EVVO platform.
  • Booking — the arrangement between a client and a supplier, reached after the supplier opens the request.
  • Lead fee — the fixed amount a supplier pays EVVO to open a client's contact details and the chat for one particular request.
  • Promotion — a paid boost that places a supplier's profile higher in search results for a chosen number of days (a one-off payment for the period).

    • 3. Registration and your account

    3.1. Creating an account

    The full functionality of the platform requires registration. When you register you undertake to give accurate, current and complete information.

    3.2. Account security

    You are responsible for keeping your sign-in details (your password) confidential. If you suspect unauthorised access, contact us at once at evvo.com.ua@gmail.com.

    3.3. One account per person

    Each person may hold only one client account and one supplier account. Creating accounts to evade a block is prohibited.

    3.4. Verifying suppliers

    EVVO reserves the right to ask for documents verifying a supplier's identity and business. Unverified suppliers may have limited access to the platform's features.

    4. Rules for clients

    As a client, you undertake to:

  • Give accurate information about the event (the date, the place, the number of guests, your requirements).
  • Refrain from sending requests in order to collect suppliers' contact details and bypass the platform.
  • Pay the supplier directly, in full and on time, on the terms you agreed.
  • Treat suppliers with respect and not use abusive language in messages.
  • Leave honest reviews based only on real experience.
  • Not cancel a booking maliciously, or at the last moment without good reason.

    • 5. Rules for suppliers

    As a supplier, you undertake to:

  • Describe your services, portfolio and prices accurately.
  • Reply to clients' requests within 24 hours.
  • Deliver every confirmed booking on the terms agreed.
  • Give notice — at least 30 days — if you cannot deliver.
  • Not attempt to move the transaction off the EVVO platform.
  • Comply with Ukrainian law on providing services and on taxation.
  • Keep your portfolio, your prices and your availability calendar current.

    • 5.1. Prohibited content

    Suppliers may not publish false information, other people's photographs or fabricated reviews, nor offer services that break Ukrainian law.

    6. Requests, bookings and payment

    6.1. How a request works

    Booking on EVVO follows a pay-per-lead model and runs like this: the client chooses a supplier and sends them a request (a lead) with the details of the event, free of charge → the supplier sees an anonymised enquiry → the supplier pays the lead fee to open the client's contact details and the chat → the two sides agree the details and the price directly.

    The client pays the platform nothing to send a request or to book. The supplier's contact details become available to the client once the supplier opens the request.

    6.2. The lead fee (for suppliers)

    To open a request, a supplier pays a one-off lead fee. It is calculated automatically from the estimated value of the booking and is bounded by a minimum and a maximum. The exact amount is always shown to the supplier before payment — there are no hidden charges.

    6.3. Paying for the service

    The client pays for the service itself directly to the supplier (in cash, by bank transfer or in any other agreed way) on the terms the two sides settled in the chat. EVVO takes no commission on the price of the service, does not hold that money and is not a party to the settlement between client and supplier.

    6.4. Payment system

    Wallet top-ups and payments for supplier promotion are processed through the acquiring service MonoPay (monobank). EVVO does not store bank card details — every transaction takes place on the side of a certified payment provider under the PCI DSS standard.

    7. The lead fee and promotion

    The platform's income comes from two sources, and only suppliers pay them:

  • The lead fee — a one-off payment to open one particular client request (see section 6.2).
  • Promotion to the top — an optional one-off payment that lifts a profile higher in search results for a chosen number of days (a fixed price per day). The profile returns to normal ranking when the period ends.

    • Clients pay the platform no commission at all. The price a client agrees with a supplier is the final cost of the service, and all of it goes to the supplier.

    8. Cancellation and refunds

    8.1. Cancellation by a client

    A client may cancel their request at any time, free of charge, because a client pays the platform nothing. Anything to do with the cost of the service itself, and with cancelling it, is agreed directly with the supplier.

    8.2. Refunding a lead fee to a supplier

    If a supplier opened a request (paid the lead fee) but the client does not respond or becomes unreachable within the stated period, the supplier may apply for the lead fee to be refunded. A refund is always made to the supplier's EVVO wallet and can be spent on opening further requests. Refunds are not made to a bank card — the money stays on the wallet balance.

    8.3. Cancellation by a supplier

    A supplier may decline a request before opening it, with no consequences and no charge. Systematically declining requests, or failing to honour arrangements already agreed, may lead to a lower rating, a penalty or a temporary block under EVVO's internal rules.

    8.4. Force majeure

    In the event of force majeure (martial law, a natural disaster, officially declared quarantine measures) the question of refunding a lead fee is settled case by case by EVVO support.

    8.5. Publishing digital pages (invitations and landing pages)

    Creating, editing and previewing a digital page are free. A single payment is charged to publish a page, at the rate in force at the moment of payment. The rate is shown in the interface before you confirm the payment.

    What the publication fee covers:

  • the page is available at a permanent link of the form "evvo.ua/i/your-address";
  • the form accepts guests' replies or applications up to the date of the event and for the period stated in the interface before you confirm payment (the "reply period");
  • once the reply period ends the page is not deleted: it stays available at the same link in view-only mode (as a keepsake of the event) but no longer accepts replies. The owner may close it to outsiders at any time from their dashboard;
  • the replies and applications collected remain available to the owner in their dashboard, and can be exported to a file;
  • moving the date of the event is free: the form's working period shifts with the date and is never shortened.

    • Extending the period. If the owner wants to accept replies again after the period ends, they may extend the page for another 12 months at the renewal rate (a part of the original publication price, shown in the interface). An extension keeps the page's address, its content and every reply collected so far.

    8.6. Refunds for publication

    The service is considered fully delivered at the moment the page is published — that is when EVVO provides the agreed result: a page available at a link. Under article 10 of the Law of Ukraine "On the Protection of Consumer Rights", a service of proper quality that has been consumed is not refundable, and under part two of article 9 of the Law of Ukraine "On Electronic Commerce" the consumer consents to the service beginning before the withdrawal period ends.

    No refund is therefore made for publication, including (but not limited to) where:

  • the event was cancelled, moved or did not take place;
  • the owner changed their mind, or chose the wrong design, rate or type of page;
  • the owner deleted the page themselves or returned it to drafts;
  • the page was blocked for breaching these Terms (section 9);
  • the reply period has ended.

    • The only ground for a refund is that EVVO was technically unable to provide the service paid for, namely:

  • the money was taken but the page was not published and the link does not work;
  • a published page is unreachable by visitors for reasons within EVVO's control, and the fault is not fixed within 3 (three) working days of the owner reporting it.

    • A refund request is sent to evvo.com.ua@gmail.com, quoting the page address and the date of payment, within 14 days of the ground arising. EVVO considers the request within 5 working days. If it is granted, the money is returned by the same payment method it was paid with, within the time limits set by the payment system (usually up to 10 banking days).

    A page being unavailable through circumstances outside EVVO's control (failures at the payment system or the telecom operator, actions of an access provider, force majeure under clause 8.4) is not a ground for a refund.

    8a. Digital pages: the owner's obligations

    The owner of a published page decides its content themselves and is solely responsible for it. By publishing a page, the owner confirms that they:

  • have the right to use every item on it (photographs, texts, logos, music) and infringe nobody's copyright;
  • publish no third party's personal data without their consent — in particular the surnames, telephone numbers, addresses or photographs of guests who have not agreed to it;
  • collect through the form only the data genuinely needed to run the event, and use it only for that purpose;
  • do not use the page to collect payments from visitors, to sell goods or services in EVVO's name, to send spam, for fraud or gambling, or for material prohibited by Ukrainian law.

    • EVVO may block a page that breaches these requirements, Ukrainian law or the rights of third parties without a refund — on its own initiative or on a substantiated complaint. The owner is told about a block by email.

    8b. Data about visitors to a page

    When a guest fills in the form on an owner's page (confirming attendance, applying for an event), their data — their name, their contact details and their answers to the form's questions — is collected on behalf of, and in the interests of, the page's owner.

  • The controller of that personal data within the meaning of the Law of Ukraine "On the Protection of Personal Data" is the page's owner. It is they who decide what to ask and how to use the answers.
  • EVVO acts as a processor — it stores the data on its infrastructure, gives the owner access to it in their dashboard, and does not use it for its own marketing, pass it to third parties or sell it.
  • The data is kept for as long as the page exists. Deleting the page irreversibly deletes every reply collected, so we advise exporting them to a file first.
  • A visitor may ask for access to their data, or for it to be corrected or deleted, by contacting the page's owner or writing to evvo.com.ua@gmail.com — we will pass the request to the owner and help them act on it.

    • 9. Content and reviews

    By publishing any content (photographs, descriptions, reviews) on the platform you grant EVVO a non-exclusive licence to use it for marketing and operational purposes.

    A review of a supplier can only be left once they have opened your request — that is, once real contact has taken place between the two sides. Fake, abusive or promotional reviews will be removed. Systematic breaches may lead to an account being blocked.

    10. Liability

    EVVO is an information intermediary and is not a party to the agreement between a client and a supplier. We are not liable for:

  • The quality, timeliness or suitability of suppliers' services.
  • Loss caused by the acts or omissions of suppliers or clients.
  • Technical failures of third-party payment systems.
  • Indirect or consequential harm arising from the use of the platform.

    • EVVO's maximum liability to any user is limited to the amount that user has actually paid the platform over the previous 12 months (lead fees, wallet top-ups, promotion, and publishing or renewing digital pages).

    11. Resolving disputes

    If a dispute arises between a client and a supplier, the two sides must first try to resolve it themselves through the platform's messaging.

    If the dispute is not resolved within 7 days, either side may approach EVVO support for mediation. EVVO's decision in mediation is advisory.

    Disputes about agreements between clients and suppliers are resolved under Ukrainian law, in the courts at the place of registration of Event Marketplace Ukraine LLC.

    12. Changes to these terms

    EVVO reserves the right to change these Terms at any time. We tell users about material changes by email or by a notification on the platform, at least 14 days before they take effect.

    Continuing to use the platform after the changes take effect counts as accepting them. If you do not accept the new terms, you may delete your account.

    13. Contact

    For questions about these Terms, get in touch:

  • Email: evvo.com.ua@gmail.com
  • Contact page: evvo.ua/contacts

    • ← To the home pageGet in touch